referred to as "we", "our" or "us")
– a private limited company incorporated and registered under the laws of
Republic of Estonia with registration code 1425549, registered office Oja tee
1-2 Harku county, Harjumaa, 76912 Republic of Estonia.
demonstrate our commitment to you, our user, (“you” or “your”)
regarding your privacy with respect to information that you submit through our
mobile application (“Application”), our website (“Site”) and
related services through the Application (“Services”). Capitalized terms
Customer – a person/parent
requesting Transportation Services by using the HopKid application.
Driver – the person
providing Transportation Services via the HopKid App.
Account - Users of the Services must register
for and maintain an active account with us (each a “HOPKID Account”).
Agreement – any agreement
between you and HopKid regarding the use of the HopKid App. The Agreement
consists of these Purchase Terms and Conditions, Delivery Terms and Conditions
documents referred to herein or agreed in the future between you and HopKid.
Website – HopKid’s
website located at www.HopKid.ee
HopKid Fee – You will be charged a fee for each Ride.
Users – Arrangers, Drivers and other visitors to the
HopKid Properties are referred to collectively as “Users”.
a payment made by the Customer via the HopKid App for the Transportation
Services. The App Payment may be made by using bank/credit card, business,
mobile carrier payment or any other electronic payment method enabled by HopKid.
the transportation service you are providing to the Customer whose request you
have accepted via the HopKid App.
users of the HopKid app grant their consent for the processing of personal data
during the installation of the HopKid app.
personal data is collected and processed by the company HopKid OÜ. HopKid OÜ
only collects and processes the personal data submitted by the users in the
course of installation and use of the HopKid app.
Cookies - Small piece of data stored in the User's device.
What type of personal data we collect and process
- Name, telephone number, photo, e-mail address,
feedback ratings and payment information of the app user;
- Geographical location of the user, the time of
provision of service and the destination;
- Identification data of the device on which the HopKid
app has been installed;
- Cookies of the Hopkid.ee website save the website
user’s telephone number and geographic location data.
The purpose of collecting and the period of processing
of personal data
Our primary purpose in
collecting Personal data is to provide you with the Services.
We may use your
• Administer your
• Assist in the
arrangement of Rides;
• Provide the Services
and customer support you request;
• Process transactions
and send notices about your transactions;
• Resolve disputes,
collect fees, and troubleshoot problems;
• Prevent potentially
• Market our products and
services to you that we believe may be of interest to you.
• Customize, measure, and
improve our Services and Application; or
• Send you service update
notices, and information based on your communication preferences.
Services are city-specific and can provide helpful information based on where
you are. If you tell us where you are (i.e., by allowing your mobile device to
send us your location), we may use that information to provide you with
location-based information. If you want to deactivate this feature, you can
disable location services on your mobile device, please contact your carrier
for more information.
may use the personal data to resolve driver´s service quality issues;
use contact details to notify you of updates to the HopKid app;
• We will hold and
process your personal data only for the period your account is activated.
The method of collecting personal data
- We collect data on the names, telephone numbers and
e-mail addresses of HopKid app users during the process of the
- We only collect data on the geographic location if
the HopKid app has been activated;
- The collection of geographic location data stops
after the HopKid app is closed in the user’s device.
Disclosure of personal data to third parties
- The personal data of users is only disclosed to
those drivers who have activated the HopKid app; in such case, they will
see the name, telephone number and geographic location of the user;
- After providing the service, the name of the user
will remain visible to the driver for 24 hours. This is necessary for
drivers to resolve any issues associated with service provision, e.g., to
contact the customer if something was left behind in the car;
- The feedback on the quality of the service is
anonymous and drivers do not receive information on the names and
telephone numbers of the users who provided feedback;
- Depending on the location of the user, the personal
data may be handed over to the relevant local entities providing HopKid
app services. Any collection and processing of personal data by local HopKid
service providers shall occur under the same conditions as established in
Security and deletion of data
- Any personal data collected in the course of
providing the HopKid service is transferred to and stored in the data
centres located on the territory of Estonia. Only authorised employees of
Hopkid OÜ and local service providers have access to the personal data and
they may access the data only for the purpose of resolving issues associated
with the use of the HopKid app (including disputes with the drivers);
- If you would like to delete the personal data
collected by us, you can do so by submitting a written request to our
customer support via email@example.com. After receiving the request we will delete the account and any
personal data associated with the account if there are no any outstanding
payments. After the deletion the personal data will be anonymized and used
for analytics only;
- Please note that the deinstallation of HopKid app
in your device does not cause the deletion of your personal data. If you
want to delete your personal data collected by HopKid, please send a
written request by email as indicated above. You should also bear in mind
that the request to delete personal data is possible only if we delete
your account. As a result of that you will not be able to use HopKid
services under your existing account.
- If you presume that we (or any other HopKid entity
processing your personal data) carry such processing in contradiction with
your personal rights or in contradiction with the law, in particular if
the personal data is inaccurate, you may:
- ask us (and/or any other HopKid entity processing
your personal data) for an explanation;
- require us (and/or any other HopKid entity
processing your personal data) to remedy the arisen state of affairs (in
particular by blocking, correction or supplementing of personal data);
- appeal directly to the respective data protection
authority having the jurisdiction over your personal data.
- We only use your e-mail address and phone number
for sharing our product related marketing messages if you have given a
respective consent on the www.hopkid.ee website or in the HopKid app. If
you no longer wish to receive direct marketing messages, please click the
“Unsubscribe from direct marketing messages” link in the header of our e-mail
or Profile section of HopKid mobile App.
Personal data of drivers
- We only collect and process personal data of
drivers to the extent necessary for verifying the driver’s qualifications
for pursuing this professional activity and safeguarding the contractual
relations associated with the Hopkid app service.
- Any collection and processing of personal data of
drivers by local HopKid´s service providers shall occur under the same
- Using the HopKid app with dispatch feature, a
service operator can see the geographic location of a driver, information
on dispatches and the times of using the service.